Frequently Asked Questions
Everything you need to know about shopping at Multiply Mall
What are your standard shipping times?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
Multiply Mall accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on electronic products?
Yes, all electronic goods sold at Multiply Mall come with a standard 1-year manufacturer's warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our processing phase and cannot be altered.